IATA Trainings

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world's leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process. This course also includes a safety equipment procedure (SEP) trainer providing an overview of the aircraft, safety equipment and location of emergency procedures accessible via web or mobile.

Acquire the essential knowledge and skills to thrive in the travel and tourism industry and become an effective travel professional. This course teaches you to provide expert advice on flights, accommodation, and tour products, while ensuring that travelers fulfill all necessary travel requirements. Additionally, you will improve your customer service and sales skills to better advise customers on when and where to travel based on their specific needs. You will also learn how to use a Global Distribution System to create and manage reservations. This course is available for the Amadeus, Travelport, and Sabre systems. We kindly ask you to clearly indicate your GDS choice (Amadeus, Travelport or Sabre) on the form when you decide to purchase the course.

With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more. This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

This interactive e-learning course will teach you how to price journeys for all types of fares using the Amadeus Global Distribution System (GDS). You will have hands-on practice working in a highly realistic simulated environment using the GDS simulation tool. This interactive scenario-driven course will allow you to make simulated GDS entries and retrieve bookings, display and interpret rules, search for and quote fares, store fares and issue tickets. The simulation training is supported by an interactive workbook and reference notes on GDS commands, maps and key journey pricing terms and definitions.

Study popular tourism destinations and improve your sales skills with IATA's Travel and Tourism Consultant course, to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

This course will provide you with an overview of the air transportation system that illustrates the interdependence among its components: airlines, airports, civil aviation authorities and air navigation services.

Today's travelers are better informed about geography. They expect their travel consultant to have more information and knowledge about travel geography than they do. Continually learning as much as possible about geography to stay current is probably the most important investment for travel professionals. By studying this course you will gain confidence in your ability to sell destinations, answer common questions asked by travel customers and provide valuable advice that customers are willing to pay for.

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.

Whether you are a home-based travel agent or working at a large travel agency, social media as a marketing tool can help you attract and retain a large customer pool in their niche or market. In this course, you will learn how to define your marketing goals and target audience, create engaging content, determine your social media marketing budget and promote your travel business. These informed decisions allow you to focus your efforts on the right social media platforms and convert leads into sales. You will also explore how to create social media content that is consistent, meaningful, and reaches the desired audience across different platforms.

Whether you are a home-based travel agent or working at a large travel agency, social media as a marketing tool can help you attract and retain a large customer pool in their niche or market. In this course, you will learn how to define your marketing goals and target audience, create engaging content, determine your social media marketing budget and promote your travel business. These informed decisions allow you to focus your efforts on the right social media platforms and convert leads into sales. You will also explore how to create social media content that is consistent, meaningful, and reaches the desired audience across different platforms.

Geography is central to tourism as travelers take into account the travel time, routing, and local climate when choosing a vacation destination. In order to successfully sell travel products, you need to understand what drives tourist decisions and what geographically sets places apart. Study world geography and time zones to better advise clients on travel destinations and tours, and explore different regional modes of transport to offer customized travel itineraries.

With more than 1 billion international trips each year, the travel industry offers travel professionals excellent business opportunities. This course will help you take advantage of these opportunities by improving your skills in supervising and managing people and by building business relationships based on win-win negotiating strategies. Learn how to be competitive by developing new products and market them effectively. You will also gain insight on agency accounting procedures to build business plans that lead to good financial health.

This self-study course is for you if you are planning to join the airline industry or have recently joined. You are looking for a full overview of the industry, especially given the changes that have had a tremendous impact on aviation. This course discusses in detail the scope and structure of the aviation industry, including the impact of COVID, deregulation, Low Cost Carriers (LCCs) and more. This course will take you on a tour of airports and their services and discuss how the industry adopts governmental and regulatory standardized practices to ensure consistent safety and security worldwide. You will also discover how airlines adapt to the socio-economic, environmental, industrial, and technical changes that impact the airline industry as a whole.