IATA Serving the Travel Customer
Inhoud
Objectives:
- Explain why good customer service is important in the travel industry
- Define customer service as an integral element in the travel professional’s role
- List effective “do’s and don’ts” when serving customers via different communication channels
- State the benefits of developing customer loyalty and strategies for building customer loyalty
- Identify steps and methods for handling upset customers
- Relate job performance to workplace stress and recommend coping strategies for travel professionals
Topics:
- Customer Service in the Travel Industry
- Communicating with Customers
- Customer Service and Technology
- Winning Customer Loyalty
- Handling Difficult Customers
- Coping with Work Stress
Doelgroep
- Travel agents
- Airline reservation or ticket agents
- Tour operators
- Call center agents
- ...
Toelatingsvoorwaarden
Secundary School
Locatie opmerkingen
Classes are online.
KMO-portefeuille
Deze vorming komt in aanmerking voor steun via KMO-portefeuille. Het erkenningsnummer van Thomas More is DV.O102068, deze vorming valt onder de categorie 'Specifieke beroepsgerichte competenties'. Klik hier voor meer informatie.