Trainings and Workshops

With more than 1 billion international trips each year, the travel industry offers travel professionals excellent business opportunities. This course will help you take advantage of these opportunities by improving your skills in supervising and managing people and by building business relationships based on win-win negotiating strategies. Learn how to be competitive by developing new products and market them effectively. You will also gain insight on agency accounting procedures to build business plans that lead to good financial health.

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travellers fulfil necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more. This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

This interactive e-learning course will teach you how to price journeys for all types of fares using the Global Distribution Systems (GDS). You will have hands-on practice using the interactive GDS simulation tool, which will help you analyze GDS displays relevant to mileage system pricing; read, interpret, and apply mileage and routing fare rules; and issue tickets. The simulation training is supported by an interactive workbook and reference notes on GDS commands, maps and key journey pricing terms and definitions.

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, gain the skills to process ticket exchanges and reissues, and understand how industry regulations affect your travel operations.

This course will provide you with an overview of the air transportation system that illustrates the interdependence among its components: airlines, airports, civil aviation authorities and air navigation services.

Today’s travelers are better informed about geography. They expect their travel consultant to have more information and knowledge about travel geography than they do. Continually learning as much as possible about geography to stay current is probably the most important investment for travel professionals. By studying this course you will gain confidence in your ability to sell destinations, answer common questions asked by travel customers and provide valuable advice that customers are willing to pay for.

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.

Altijd al zin gehad om dit ?kleine gitaartje? te leren bespelen, zodat je jezelf in de klas kan begeleiden op een eenvoudige en leuke manier tijdens het zingen van liedjes? Schrijf je dan snel in voor deze workshop! In de eerste sessie leer je - naast jouw ukelele stemmen - enkele basisakkoorden en slagtechnieken, zodat je al snel enkele kleuterliedjes kan spelen. In de terugkomsessie worden enkele essentiële zaken uit de eerste sessie herhaald maar leer je ook een aantal nieuwe akkoorden, basisslagen en liedjes. Om hetzelfde startniveau voor alle cursisten te waarborgen is het belangrijk dat je geen voorkennis hebt op het vlak van ukelele spelen.De dag nadien meteen in de klas aan de slag met jouw instrument. Echt waar! :-)

Het vinden van evenwicht tussen regels stellen en ruimte geven aan kleuters voor initiatief kan lastig zijn. Tijdens deze praktijkgerichte nascholing krijg je tips en tricks voor een vlotte klasorganisatie. Met je eigen klaservaringen werken we samen aan concrete verbeteringen.

Leerkracht zijn gaat verder dan alleen lesstof aanbieden; je bemiddelt bij pesterijen en scheidsrechtert bij ruzies. Veel tijd en energie gaan naar het bijsturen van moeilijk gedrag. In dit webinar worden vernieuwende systemen besproken die zonder veel moeite storend gedrag kunnen voorkomen.

Leerkrachten leren in de beginnerscursus Canva hoe ze met gemak educatieve en visueel aantrekkelijke materialen kunnen maken. Het programma richt zich op het creëren van werkbladen, posters en presentaties die de leerervaring verbeteren. Meer details en inschrijvingsmogelijkheden zijn te vinden op onze website.