Explain why good customer service is important in the travel industry
Define customer service as an integral element in the travel professional’s role
List effective “do’s and don’ts” when serving customers via different communication channels
State the benefits of developing customer loyalty and strategies for building customer loyalty
Identify steps and methods for handling upset customers
Relate job performance to workplace stress and recommend coping strategies for travel professionals
Topics:
Customer Service in the Travel Industry
Communicating with Customers
Customer Service and Technology
Winning Customer Loyalty
Handling Difficult Customers
Coping with Work Stress
Doelgroep
Travel agents
Airline reservation or ticket agents
Tour operators
Call center agents
...
Toelatingsvoorwaarden
Secundary School
Locatie opmerkingen
Classes are online.
KMO-portefeuille
Deze vorming komt in aanmerking voor steun via KMO-portefeuille. Het erkenningsnummer van Thomas More is DV.O103535, deze vorming valt onder de categorie 'Specifieke beroepsgerichte competenties'. Klik hier voor meer informatie.
